Return/Exchange Policy - Elements of Desire

Return/Exchange Policy

We are happy to answer any questions related to Elements of Desire products but are unable to process any returns, exchanges or refunds for any product purchased on or outside of Each piece ordered on is made to order and the dimensions and images of pieces are displayed clearly.

Defective/Damaged Merchandise:

While we strive to ensure that all of our products are checked for manufacturing defects, a defect may pass unnoticed in a rare case. This is also applicable for instances where the piece has got damaged in transit. To avoid any damage in transit, we have specially designed our packaging to ensure that no pressure is applied onto the product. We are not liable for any damage caused to the product during transit.


Our products may contain natural embellishments like semi precious stones, wood, resin, silk, shells, etc. which are natural products and may contain irregularities. This is a natural feature, and will not be considered as a defect.


Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the colours of products displayed on our website.


Order cancellation will be considered, but not guaranteed. This is because we try to ship out orders as quickly as possible and we cannot cancel an order once it has been dispatched. Once you have received a confirmation email for your order, it means that your order is being processed and cannot be changed or cancelled.